Returns Information - Low Cost Returns and Refunds

Returns are a fact of life and if you ever need to send something back to us, for whatever reason, then we will never quibble. We want you to feel completely reassured by our commitment to customer satisfaction (if you're not happy then we're not happy) and to shop with confidence here at Action Sports International. 

To ensure you get the best possible returns service we ask that any item to be returned should be booked within 30 days of receipt of the goods, and should be sent back to us within a further 60 days so this should give you a full 90 days to complete the return.

We will always fully refund the original carrier charges if we can see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept. For soft goods where you have ordered the wrong size or simply do not like the goods, then as with all online companies, we ask that the cost of the original carriage charge is borne by you. 

Please Note that our Christmas Returns Window is now open, anything purchased after 22nd November can be returned up to January 15th, you can go ahead and get your Christmas gifts now, and if they don't fit you can return for a refund or get a free exchange, we are always here to help.

So, to make returning a product to us as quick and easy as possible we have partnered with Royal Mail.

Click here to request a Royal Mail prepaid returns label

There is a very low rate of £3 to use this service.

For parcels up to 20kg with max dimensions of 61cm X 46cm X 46cm

All you need to do is package up the item(s) you wish to return, print out your returns label, and then pop down to any Post Office to drop it off. For an extra 60p Royal Mail will also collect from your home or work whilst delivering your regular post. Simply create your return first and then book a collection.

We will fully refund the £3 delivery charge if we can see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept.

Exchanging an item for a smaller/larger size. Eg, vest or helmet

If you wish to exchange an item, please contact us either by using the“Contact Us”form on our website, or drop us an email to: sales@actionsportsinternational.com with the details. We will then send you a pre-paid returns label via email for you to be able to return the original item back to us.

As soon as we track that you have posted the item back to us, we will then dispatch the exchange item.

Please remember that anything returned to us must still be in its original packaging and completely unused.

If you have any other questions then please do get in touch

As Royal Mail stipulates maximum dimensions and weights, please contact us if you wish to return something that falls outside of these boundaries and we will leverage our excellent courier relationships to get you the best possible shipping rate (which will be fully refunded if we've messed up).

Aloha!

The ASI Team

Board Sizing

• 145: 54Kgs to 95Kgs
• 150: 72Kgs to 105Kgs

Everything you need to know about our Shipping & Delivery Services

Your business is extremely important to us and if you're not happy then we're not happy. We are therefore fanatical about making sure that everything arrives with you in perfect condition and in good time. 

Here is a summary of how we do things.

1) We aim to process and ship all orders on a daily basis if placed before 3pm Monday to Friday, Sadly we are not able to ship orders at weekends or Bank Holidays (we like to get out on the water sometimes too). If you place your order after 3pm then we will still endeavour to process and ship it on the same day but this may not always be possible until the following working day.

2) For goods stored in one of our satellite warehouses, transhipment may sometimes cause a slight delay. This is rare though and we'll always notify you straight away if this will potentially affect all or part of your order.

3) For goods on re-order from our suppliers but not physically back in stock yet the words "Coming Soon" or similar will be displayed. These goods are available for pre-order only over the phone by calling +44 (0)1597 850114. If you pre-order something we will let you know the arrival date that we have been quoted by our suppliers, but we're afraid that these dates do sometimes change but we'll always try and keep you fully in the loop. By pre-ordering goods you are basically securing them for when they arrive with us. Pre-orders are processed and shipped on a "first come first served" basis i.e. processed in strict chronological order (the first to pre-order will be the first to receive their goods).

4) Acceptance of Parcels 

• All items will be delivered to the address that you have provided, and not necessarily you in person.
• If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.
• If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy, a hotel or a place of work it will be up to you to recover the parcel from whoever accepted it.
• All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.
• Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.
• If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.
• Re-delivery or redirection may be possible at additional cost.
• Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods

5) For very urgent orders please contact us on +44 (0)1597 850114 and we can potentially upgrade your delivery option to suit your requirements.

Shipping options - Depending on the value and weight of your shopping basket at checkout, the various shipping rate choices that would apply to your delivery address will be displayed on the checkout page once you've entered your delivery postcode. You will then be able to select your preferred choice.

European and Non-European country rates will be displayed when the "deliver to" country destination is entered.

United Kingdom postcode options include:-

• Channel Islands Courier Delivery DHL Parcel - over 2kg
• Channel Islands Royal Mail Track 24 Up to 2kg
• Channel Islands Royal Mail Track 48 Up to 2kg
• Northern Ireland DHL Parcels service over 2kg up to 10kg
• Northern Ireland DHL Parcels service parcels over 1.2 metres long
• Northern Ireland Royal Mail Track 48 Up to 2kg
• Royal Mail 1st Class
• Royal Mail 2nd Class
• Royal Mail SD - Guaranteed Next Working Day before 1pm - Up to 2kg
• Royal Mail SD - Guaranteed Saturday Service - Up to 2kg
• Royal Mail Track 24 Up to 2kg
• Royal Mail Track 48 free shipping service on orders over £60 up to 2kg
• Royal Mail Track 48 for orders less than £60 and up to 2kg
• Scottish Highlands/Islands DHL parcels service over 2kg up to 10kg
• Scottish Highlands/Islands DHL Parcels service parcels over 1.2 metres long
• Scottish Highlands/Islands Royal Mail Track 48 Up to 2kg
• UK Mainland DHL Parcels Next Working Day for items over 1.2 metres long
• UK Mainland DHL Parcels Service Next Working Day 2kg to 5kg
• UK Mainland DHL Parcels Service Next Working Day over 5kg to 20kg
• UK Mainland DHL Parcels Saturday Express Service for items over 1.2 metres long
• UK Mainland DHL Parcels Saturday Express  Service 2kg to 5kg
• UK Mainland DHL Parcels Saturday Express Service over 5kg to 20kg

Please note that VAT is not charged on consignments to the Channel Islands

Shipping Information in full detail