Everything you need to know about our Shipping & Delivery Services

Your business is extremely important to us and if you're not happy then we're not happy. We are therefore fanatical about making sure that everything arrives with you in perfect condition and in good time. 

Here is a summary of how we do things.

1) We aim to process and ship all orders on a daily basis if placed before 3pm Monday to Friday, Sadly we are not able to ship orders at weekends or Bank Holidays (we like to get out on the water sometimes too). If you place your order after 3pm then we will still endeavour to process and ship it on the same day but this may not always be possible until the following working day.

2) For goods stored in one of our satellite warehouses, transhipment may sometimes cause a slight delay. This is rare though and we'll always notify you straight away if this will potentially affect all or part of your order.

3) For goods on re-order from our suppliers but not physically back in stock yet the words "Coming Soon" or similar will be displayed. These goods are available for pre-order only over the phone by calling +44 (0)1597 850114. If you pre-order something we will let you know the arrival date that we have been quoted by our suppliers, but we're afraid that these dates do sometimes change but we'll always try and keep you fully in the loop. By pre-ordering goods you are basically securing them for when they arrive with us. Pre-orders are processed and shipped on a "first come first served" basis i.e. processed in strict chronological order (the first to pre-order will be the first to receive their goods).

4) Acceptance of Parcels 

• All items will be delivered to the address that you have provided, and not necessarily you in person.
• If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.
• If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy, a hotel or a place of work it will be up to you to recover the parcel from whoever accepted it.
• All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.
• Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.
• If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.
• Re-delivery or redirection may be possible at additional cost.
• Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods

5) For very urgent orders please contact us on +44 (0)1597 850114 and we can potentially upgrade your delivery option to suit your requirements.

Shipping options - Depending on the value and weight of your shopping basket at checkout, the various shipping rate choices that would apply to your delivery address will be displayed on the checkout page once you've entered your delivery postcode. You will then be able to select your preferred choice.

European and Non-European country rates will be displayed when the "deliver to" country destination is entered.

United Kingdom postcode options include:-

• Channel Islands Courier Delivery DHL Parcel - over 2kg
• Channel Islands Royal Mail Track 24 Up to 2kg
• Channel Islands Royal Mail Track 48 Up to 2kg
• Northern Ireland DHL Parcels service over 2kg up to 10kg
• Northern Ireland DHL Parcels service parcels over 1.2 metres long
• Northern Ireland Royal Mail Track 48 Up to 2kg
• Royal Mail 1st Class
• Royal Mail 2nd Class
• Royal Mail SD - Guaranteed Next Working Day before 1pm - Up to 2kg
• Royal Mail SD - Guaranteed Saturday Service - Up to 2kg
• Royal Mail Track 24 Up to 2kg
• Royal Mail Track 48 free shipping service on orders over £60 up to 2kg
• Royal Mail Track 48 for orders less than £60 and up to 2kg
• Scottish Highlands/Islands DHL parcels service over 2kg up to 10kg
• Scottish Highlands/Islands DHL Parcels service parcels over 1.2 metres long
• Scottish Highlands/Islands Royal Mail Track 48 Up to 2kg
• UK Mainland DHL Parcels Next Working Day for items over 1.2 metres long
• UK Mainland DHL Parcels Service Next Working Day 2kg to 5kg
• UK Mainland DHL Parcels Service Next Working Day over 5kg to 20kg
• UK Mainland DHL Parcels Saturday Express Service for items over 1.2 metres long
• UK Mainland DHL Parcels Saturday Express  Service 2kg to 5kg
• UK Mainland DHL Parcels Saturday Express Service over 5kg to 20kg

Please note that VAT is not charged on consignments to the Channel Islands

Shipping Information in full detail