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Returns

Simple, Low Cost Returns

To make returning a product to us as quick and easy (and cheap) as possible for you, we always use CollectPlus and Royal Mail.

Royal Mail Returns

Click here to return a product via Royal Mail

There is a very low rate of £3 to use this service.

For parcels up to 20kg with max dimensions of 61cm X 46cm X 46cm

All you need to do is package up the item(s) you wish to return, print out your returns label, and then pop down to any Post Office to drop it off. For an extra 60p Royal Mail will also collect from your home or work whilst delivering your regular post. Simply create your return first and then book a collection. 

We will fully refund the £3 delivery charge if we can clearly see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept.

Please remember that anything returned to us must still be in its original packaging and completely unused.

If you have any other questions then please do get in touch

 

Collect Plus Returns

Click here to return a product via Collect Plus

There is a very low rate of £5 to use this service.

For parcels up to 10kg with max dimensions of 50cm X 30cm X 30cm

All you need to do is package up the item(s) you wish to return, print out your returns label, and then pop down to one of over 7000 CollectPlus points and just hand the package over to a member of staff who will scan the label and then give you a receipt. It's that simple.

We will fully refund the £5 delivery charge if we can clearly see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept.

Please remember that anything returned to us must still be in its original packaging and completely unused.

If you have any other questions then please do get in touch