Your business is extremely important to us and if you're not happy then we're not happy. We are therefore fanatical about making sure that everything arrives with you in perfect condition and in good time.

Here is a summary of how we do things.

1) We aim to process and ship all orders on a daily basis if placed before 15.00 noon Monday to Friday, Sadly we are not able to ship orders at weekends or Bank Holidays (we like to get out on the water sometimes too). If you place your order after 15.00 noon then we will still endeavour to process and ship it on the same day but this may not always be possible until the following working day.

2) For goods stored in one of our satellite warehouses, transhipment may sometimes cause a slight delay. This is rare though and we'll always notify you straight away if this will potentially affect all or part of your order.

3) For goods on re-order from our suppliers but not physically back in stock yet the words "Coming Soon" or similar will be displayed. These goods are available for pre-order only over the phone by calling +44 (0)1597 731999. If you pre-order something we will let you know the arrival date that we have been quoted by our suppliers, but we're afraid that these dates do sometimes change but we'll always try and keep you fully in the loop. By pre-ordering goods you are basically securing them for when they arrive with us. Pre-orders are processed and shipped on a "first come first served" basis i.e. processed in strict chronological order (the first to pre-order will be the first to receive their goods).

4) For very urgent orders please contact us on +44 (0)1597 850114 and we can potentially upgrade your delivery option to suit your requirements.

Rates for shipping options:-

• UK Mainland-Free shipping service on orders over £60
• Royal Mail Tracked 24 Up to 2kg  £4.12 excl VAT
• Royal Mail SD- Guaranteed Next Working Day before 1pm - Up to 2kg  £8.00 excl VAT
• Royal Mail SD-Guaranteed Saturday Service-Up to 2kg  £12.90 excl VAT
• Next working day-Mainland UK-DPD/DHL 1 day service-over 2kg  £8.00 excl VAT

Shipping Information in full detail

Returns are a fact of life and if you ever need to send something back to us, for whatever reason, then we will never quibble. We want you to feel completely reassured by our commitment to customer satisfaction (if you're not happy then we're not happy) and to shop with confidence here at Action Sports International.

To ensure you get the best possible returns service we ask that any item to be returned should be booked within 14 days of receipt of the goods, and should be sent back to us within a further 14 days so this should give you a full 30 days to complete the return.

We will always fully refund the return carrier charges if we can see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept. For soft goods where you have ordered the wrong size then, as with all online companies, we ask that the cost of the return is settled by you.

So, to make returning a product to us as quick and easy as possible we have partnered with the 2 greatest names in the business - CollectPlus and Royal Mail.

Click here to return a product via Royal Mail

There is a very low rate of £3 to use this service.

For parcels up to 20kg with max dimensions of 61cm X 46cm X 46cm

All you need to do is package up the item(s) you wish to return, print out your returns label, and then pop down to any Post Office to drop it off. For an extra 60p Royal Mail will also collect from your home or work whilst delivering your regular post. Simply create your return first and then book a collection.

We will fully refund the £3 delivery charge if we can see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept.

Please remember that anything returned to us must still be in its original packaging and completely unused.

If you have any other questions then please do get in touch

Click here to return a product via Collect Plus

There is a very low rate of £5 to use this service.

For parcels up to 10kg with max dimensions of 50cm X 30cm X 30cm

All you need to do is package up the item(s) you wish to return, print out your returns label, and then pop down to one of over 7000 CollectPlus points and just hand the package over to a member of staff who will scan the label and then give you a receipt. It's that simple.

We will fully refund the £5 delivery charge if we can see that we have despatched faulty or damaged goods, goods not ordered by you, or substitute goods which you would prefer not to accept.

Please remember that anything returned to us must still be in its original packaging and completely unused.

If you have any other questions then please do get in touch

As Royal Mail and CollectPlus both stipulate maximum dimensions and weights, please contact us if you wish to return something that falls outside of these boundaries and we will leverage our excellent courier relationships to get you the best possible shipping rate (which will be fully refunded if we've messed up).